Case Study
Sales & Support AI Agents
Conversational agents across web and messaging that resolve issues automatically and qualify leads in real time.
42% faster resolution
28% more qualified leads
24/7 coverage
Challenge
The client was struggling with high support ticket volumes and inconsistent lead qualification processes. Their support team was overwhelmed with repetitive inquiries, while sales was missing qualified opportunities due to delayed response times and inconsistent qualification criteria.
Solution
We deployed intelligent AI agents across multiple channels including web chat, WhatsApp, and Telegram. The solution included:
- Natural language processing for intent recognition
- Integration with CRM and support ticketing systems
- Real-time lead scoring and qualification
- Escalation protocols for complex issues
- Multi-language support capabilities
Results
42% Faster Resolution
Average response time reduced from 4.2 hours to 2.4 hours
28% More Qualified Leads
Lead qualification accuracy improved through consistent criteria
24/7 Availability
Round-the-clock support without additional staffing costs
85% Self-Service Rate
Most inquiries resolved without human intervention
Technology Stack
Implementation Timeline
Week 1-2: Discovery & Planning
Requirements gathering, channel analysis, and architecture design
Week 3-4: Development
Agent training, integration development, and testing
Week 5-6: Deployment & Optimization
Go-live, monitoring, and performance tuning